Help & Questions
Frequently Asked Questions
How do I place an order?
Browse our store, add your favourite items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information to complete your order.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and other popular payment options available at checkout.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number on our carrier's website to track your delivery.
What is your return policy?
We offer hassle-free returns within 7 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.
How long does delivery take?
Standard delivery typically takes 5–7 business days across India. Express delivery options may be available at checkout.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placing them. Please reach out to us as soon as possible if you need to make changes.
My item arrived damaged. What should I do?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged item, and we'll make it right.
Still Have Questions?
We're here to help! Reach out to our support team and we'll get back to you as soon as possible.
- 📧 Email: support@mellobear.com
- 📞 Phone: Available Monday–Saturday, 10 AM – 6 PM IST